Terms of business

1. About these terms

These terms apply when you order a website or care plan from ("we", "us"). Address: . Please read them before placing your order.

2. Placing an order

Placing an order on our website asks us to build your website. No payment is taken online. We'll contact you to confirm the details and the final price, then send a written quote. The contract starts when you accept that quote. Work starts when the deposit is paid.

3. Prices and payment

• Package prices are shown on our website. Premium projects are priced individually and confirmed in writing before you pay anything.
• We invoice 50% of the agreed price as a deposit before work starts, and the remaining 50% when your website goes live – or 30 days after we send you the finished site for approval, if the launch is delayed on your side.
• Writing your website text is included in every package. Extras (such as logo design, photography or extra pages) are quoted separately and only started once you've agreed the price.
• Domain names and third-party services are charged at cost unless we agree otherwise.
• Invoices are payable within 14 days. If a business customer pays late, we may charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Your content

You're responsible for making sure the text, photos, logos and other material you give us are accurate and that you have the right to use them. We can't be responsible for delays caused by content arriving late. Stock photos and fonts we supply are licensed for use on your website.

5. Design first, and changes during the build

We design your homepage first and send you a private preview before building the rest. If you're not happy with the homepage design after two rounds of changes, you can end the project at that point and we'll refund your deposit in full within 14 days.

Every package includes 2 rounds of changes on your homepage design. On the full site, each package then includes a set number of rounds (one list of changes per round): Starter 1, Essential 2, Professional 3, Premium up to 5. Extra rounds, new pages or new features are quoted before we start them.

We agree a launch date once we have your completed brief. If we miss it because of a delay on our side, your first 3 months of care plan are free – or, if you don't take a care plan, we'll take £30 off your final invoice.

6. Ownership

Once the final invoice is paid, you own your website's design, content and files. Until then, we keep ownership. Domain names are registered in your name and you can move them whenever you like.

7. Care plans

• Care plans start on the day your website goes live and are billed monthly in advance.
• There's no minimum term. You can cancel with 30 days' notice.
• Included time (for example "up to 30 minutes of small edits a month") doesn't roll over.
• Small edits mean changing text, prices, opening hours or photos, or adding a team member. Larger work is quoted first.
• If you cancel your care plan, we'll give you the full website files and help you move them to another host, free of charge. Without hosting, the site goes offline at the end of your notice period.

8. Cancelling

You can cancel at no cost before paying the deposit. If you cancel after work has started, we'll keep only the part of the deposit that covers the work already done and refund the rest within 14 days – except under the design-first promise in section 5, where we refund the deposit in full.

If you're a consumer (ordering for yourself, not for a business), you have the right to cancel within 14 days of the day the contract is made (when you accept our written quote), without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, tell us clearly by email to , by phone, or by post to our address. You can use the model form below, but you don't have to. We'll refund your payment within 14 days of hearing from you, using the same payment method. We only start work within the 14 days if you ask us to; if you do and then cancel, you'll pay for the work done up to the time you told us.

9. Our responsibility to you

We'll carry out our work with reasonable care and skill. We aren't responsible for losses that weren't foreseeable, for loss of business or profit, or for problems caused by third-party services outside our control. Our total liability is limited to the amount you've paid us in the previous 12 months. Nothing in these terms limits liability that can't be limited by law. If you're a consumer, nothing here affects your statutory rights.

10. Complaints

If you're unhappy with anything, please tell us first by email or phone. We'll acknowledge it within 1 working day and aim to resolve it within 5 working days.

11. Law

These terms are governed by the law of England and Wales. If you're a consumer, you can also bring a claim in the courts of the part of the UK where you live.

Questions? Email or call .